Terms of Service

Last updated: 1 September 2026 · Back to home · Privacy policy · Contact

The Service. Veramane provides AI-generated hair styling, colour, and product consultations (the “Service”). A consultation is purchased as a one-time service; the access code you receive at checkout unlocks the consultation room for up to 40 messages, and stays active for 30 days from the first time you use it — room for a full consultation and your follow-up questions. Codes are for your personal use and shouldn't be shared or resold.

Availability; not offered in Quebec. The Service is offered only to residents of Canada outside Quebec and is not offered or directed to residents of the Province of Quebec. By purchasing or using the Service, you represent that you are not a resident of Quebec and are not accessing the Service from Quebec. We may decline, suspend, or revoke access, and refund any amount paid, where we reasonably believe the Service is being purchased or used by or on behalf of a Quebec resident.

Styling advice, not professional services

Honest verdicts. Our consultations are designed to be honest, including telling you a look won't suit you or that a colour goal isn't achievable in one session. Purchasing a consultation buys our best available AI-enabled styling assessment — not agreement, a guaranteed result, or a substitute for an in-person salon consultation. Product opinions are framed as claims versus evidence and reflect general product-category knowledge, not lab testing of specific items.

Refunds. For purchases made directly on veramane.com, if your consultation didn't work — technical failure, or you genuinely feel you didn't get what you paid for — email support@veramane.com within 14 days and we'll refund you. For those direct purchases, your first refund is no-questions-asked. What we don't refund: disagreement with an honest verdict you didn't want to hear. If consultation access is provided through a partner salon or other third-party or bundled channel, refunds or credits may be governed by your arrangement with that partner and/or Veramane’s separate partner agreement. A refund ends access — once we refund you in full, your access code stops working. A partial refund leaves your access intact. Payments and refunds are processed by Stripe; we do not see or store your full card details.

Acceptable use

Your content. You keep all rights to your photos and messages. You grant us only the limited, non-exclusive right to receive, transmit, analyze, display, and otherwise process them as needed to provide, secure, troubleshoot, and support your consultation and as described in the Privacy Policy. Photos are processed transiently to generate your consultation and are not retained by Veramane after processing; they are not used for advertising or AI training, and are not used to create any biometric identifier or template. They are processed through our AI service provider, Anthropic, which may process them outside Canada, including in the United States; see the Privacy Policy for details on international transfers. By submitting photos and information, you consent to this processing and to the cross-border transfer described here and in the Privacy Policy. Consultation outputs — verdicts, briefs — are yours to use, print, and show your stylist, subject to these terms and the limits described above.

We protect your personal information with security safeguards appropriate to its sensitivity. If a confidentiality incident or breach of security safeguards affecting your personal information occurs, we will take reasonable steps to contain and investigate it and will notify affected individuals and the applicable regulator where required by applicable privacy law, including PIPEDA. We keep your consultation messages and outputs only as long as needed to provide and support the service and to meet legal, tax, and dispute-resolution requirements, after which they are deleted or de-identified. Our Privacy Officer is responsible for our handling of personal information and can be reached at support@veramane.com. You may ask us to access, correct, or delete the personal information we hold about you, or ask how it is handled, by emailing that address. We will respond as required by applicable privacy law, including PIPEDA. You may also make a complaint to the Office of the Privacy Commissioner of Canada.

Liability. To the maximum extent permitted by law, our total liability for any claim related to the Service is limited to the amount you paid for the consultation. EXCEPT WHERE SUCH EXCLUSIONS ARE PROHIBITED BY LAW, UNDER NO CIRCUMSTANCE WILL THE COMPANY NOR ITS PARENT, SUBSIDIARIES, AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS BE LIABLE FOR NEGLIGENCE, GROSS NEGLIGENCE, NEGLIGENT MISREPRESENTATION, FUNDAMENTAL BREACH, DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT, BREACH OF CONTRACT, BREACH OF PRIVACY, OR OTHERWISE, EVEN IF THE PARTY WAS ALLEGEDLY ADVISED OR HAD REASON TO KNOW, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, OR RELIANCE ON, OUR WEBSITE, ANY LINKED WEBSITES OR SUCH OTHER THIRD-PARTY WEBSITES, NOR ANY WEBSITE CONTENT, MATERIALS, POSTING, OR INFORMATION THEREON. We are not liable for the outcome of services performed by third-party salons or stylists, or for decisions made based on consultation advice. Nothing in these terms excludes liability, warranties, remedies, or privacy, consumer-protection, language, or other rights that cannot be excluded or limited under applicable law.

Service availability; Disclaimer of Warranties. YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR OWN RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

YOU UNDERSTAND THAT THIS SERVICE RELIES ON AI SYSTEMS AND THIRD-PARTY PROVIDERS, INCLUDING OUR AI SERVICE PROVIDER, ANTHROPIC. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DO NOT WARRANT THAT THE SERVICE OR ITS OUTPUTS WILL BE ACCURATE, RELIABLE, COMPLETE, ERROR-FREE, SECURE, OR UNINTERRUPTED, OR THAT THE SERVICE WILL BE AVAILABLE AT ANY PARTICULAR TIME.

We may suspend, limit, or discontinue the service or any feature, in whole or in part, for maintenance, updates, security, provider changes, or other operational reasons. If a technical failure prevents you from using a consultation you paid for, your remedy is as set out in the Refunds section. Nothing in this section excludes any warranty, remedy, or right that cannot be excluded or limited under applicable law.

Governing law & dispute resolution. These terms, and any dispute arising out of or relating to them or the service, are governed by the laws of the Province of Nova Scotia and the federal laws of Canada that apply there, without regard to conflict-of-laws rules.

Talk to us first. Almost everything is a quick fix. Before starting any formal proceeding, you agree to email our Privacy Officer at support@veramane.com with a short description of the problem and the outcome you want, and to give us 30 days to make it right. Most disputes end here, but this informal step does not prevent you from exercising non-waivable consumer or privacy rights or from contacting a regulator where the law allows.

Binding arbitration. If we can't resolve it, any dispute that remains will be settled by final and binding arbitration before a single arbitrator, seated in Halifax, Nova Scotia, conducted in English under the Commercial Arbitration Act (Nova Scotia). Judgment on the award may be entered by any court of competent jurisdiction. You and Veramane are each giving up the right to a trial before a judge or jury.

Individual basis only — no class actions. Disputes are resolved only on an individual basis to the extent permitted by applicable law. You and Veramane each agree not to bring or join any class, collective, consolidated, or representative proceeding, and the arbitrator may not hear one. If this waiver is held unenforceable for a particular claim, only that claim is severed and sent to the courts named below; the rest stays in arbitration.

Exceptions. Either of us may still (a) bring an individual claim in small-claims court, (b) ask a court for an injunction or other equitable relief to stop infringement or misuse of intellectual property, privacy rights, confidential information, or the underlying AI system, and (c) make a complaint to a privacy, consumer-protection, or other regulator. Nothing in this section waives any consumer, privacy, language, or other right that the law where you live does not allow to be waived.

30-day opt-out. You may opt out of this arbitration and class-waiver section by emailing support@veramane.com with the subject line “Arbitration opt-out” within 30 days of your first purchase. Opting out changes nothing else in these terms.

Courts. For any matter not subject to arbitration, you and Veramane submit to the exclusive jurisdiction of the courts located in Nova Scotia, Canada.

Entire Agreement. These terms, together with the Privacy Policy, are the entire agreement between you and Veramane about the service and replace any prior understanding. If any provision is found unenforceable, it will be limited or severed to the minimum extent necessary, and the rest of these terms stay in effect. Our failure to enforce any provision is not a waiver of it. You may not assign or transfer these terms. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to you.

Changes. We may update these terms; material changes will be posted here with a new date. If a change materially affects photo analysis, consent, payment terms, or privacy-related processing, we will handle it consistently with the Privacy Policy and applicable law. Continued use after changes means acceptance to the extent permitted by law.

Contact. Veramane operates from Nova Scotia, Canada. Questions about these terms, refunds, access-code deletion, privacy rights, or your consultation can be directed to our Privacy Officer at support@veramane.com.