Terms of Service

Last updated: July 2026 · Back to home · Privacy policy

The service

Level With provides AI-generated hair styling, colour, and product consultations. A consultation is purchased as a one-time service; the access code you receive by email unlocks the consultation room. Codes are for your personal use and shouldn't be shared or resold.

Styling advice, not professional services

• Consultations are styling and image advice generated by AI. They are not medical, dermatological, trichological, legal, or financial advice, and no professional-client relationship is created.
• For scalp conditions, sudden or patchy hair loss, allergic reactions, or any health concern, see a physician or dermatologist. The consultation is designed to tell you the same thing.
• Always insist on a professional patch test (48 hours) and strand test before any chemical service, whatever any consultation says.
• Advice is based on what you share with us. Photos can't reveal everything (porosity, underlying damage, prior chemistry), so final decisions belong with you and the licensed professional in the chair.

Honest verdicts

Our consultations are designed to be honest, including telling you a look won't suit you or that a colour goal isn't achievable in one session. Purchasing a consultation buys our best professional judgment — not agreement. Product opinions are framed as claims versus evidence and reflect general product-category knowledge, not lab testing of specific items.

Refunds

If your consultation didn't work — technical failure, or you genuinely feel you didn't get what you paid for — reply to your receipt email within 14 days and we'll refund you. First refund is no-questions-asked. What we don't refund: disagreement with an honest verdict you didn't want to hear.

Acceptable use

• You must be 18 or older to purchase and to submit photos; submit only photos of yourself.
• Don't attempt to use the service for anything other than hair consultations, or to probe, extract, or misuse the underlying AI system.
• We may revoke access codes that are shared, resold, or used abusively, with a refund at our discretion.

Your content

You keep all rights to your photos and messages. You grant us only the limited right to process them to deliver your consultation, per the privacy policy (photos are not stored). Consultation outputs — verdicts, briefs — are yours to use, print, and show your stylist.

Liability

To the maximum extent permitted by law, our total liability for any claim related to the service is limited to the amount you paid for the consultation. We are not liable for the outcome of services performed by third-party salons or stylists, or for decisions made based on consultation advice.

Changes

We may update these terms; material changes will be posted here with a new date. Continued use after changes means acceptance.